InboundCustomerService@VirtualOfficeMedia
Whether you need a basic answering service, a ticket line service, up-selling for your order line calls, advertising or media response lines, product help lines, or even technical IT helpdesk services,
the flexible Inbound Customer Service call centre service provided by VirtualOfficeMedia can be quickly and professionally configured to meet your business requirements.
Features and benefits of the Inbound Customer Service call centre service provided by VirtualOfficeMedia include -
- Professionally trained call centre Agents - Your customers need never know you're using an outside company for customer service call handling.
- Order taking - If you are running a direct sales or mail order business, save time and money by letting us handle your telephone orders and payments for your products.
- Customer service helpdesk - Your customer may have found you through your website, but they want to talk to a real live receptionist before ordering.
- Reduced operational costs - Saving on traditional office overheads, such as employee National Insurance and Tax payments, electricity and heating bills and software and equipment provision.
- Live answering minutes plans – Like a pay-as-you-go mobilephone plan, you only pay for the minutes you use.
Starting your Inbound Customer Service campaign with VirtualOfficeMedia is simple and
straight forward. We will work with you and your allocated Agents from start to finish, providing a full reporting service throughout to ensure your chosen service is performing as effectively as possible for you.
VirtualOfficeMedia understands that our continued success is down to the quality of the call centre Agents who deliver our services, chosen to represent your organisation by matching your business requirements to their personal and professional skills, qualities, work and life experiences.
By committing to the use of home based call centre Agents VirtualOfficeMedia are able to eliminate geographical boundaries when providing professional services, ensuring that we continue to meet our Clients different and varied wants and needs.
All home based call centre Agents have a dedicated 'home office' working environment ensuring they are free from disturbance and distraction. We take the security and protection of our Clients data and intellectual property very seriously and operate a strict recruitment policy, vetting all applicants very carefully before allowing them to undertake a campaign.
your requirements in detail. Make sure you follow us on Facebook and Twitter to stay up to date with the latest news and views from VirtualOfficeMedia.
