VirtualOfficeMedia Ltd

Consultancy@VirtualOfficeMedia

Do you need assistance with your call centre project?

VirtualOfficeMedia provide a full virtual call centre Consultancy and project management service and offer Clients professional, affordable services when time and costs are a restraint.

The team is led by Director and Lead Consultant Richard Dawson MBA, who prior to starting VirtualOfficeMedia worked within the call centre industry providing IT and Telecoms customer service and support and hosted call centre applications to both small to medium sized enterprises

and blue chip organisations.

VirtualOfficeMedia provide virtual call centre Consultancy and project management expertise within the following areas -

Hosted call centre technology

Computer Telephony Integration (CTI)
Customer Relationship Management(CRM)
Individual Caller Treatment (ICT)
Automated Caller Distribution (ACD)

Payment Card Industry Compliance

Interactive Voice Response (IVR)

Call plan architecture

Business number provision

Project Delivery Management

IT Service and Helpdesk Management

At VirtualOfficeMedia we understand that our continued success is down to the quality of those who deliver our services, chosen to represent your organisation after matching your business requirements to their personal and professional skills, qualities, work and life experiences.

Environmentally friendly virtual call centre services.

VirtualOfficeMedia also accepts responsibility for and is fully

committed to reducing the effect of its operationally capability on the Earths resources. By using a virtual model to deliver its call centre services VirtualOfficeMedia are able to lessen environmental impact compared to a more conventional bricks and mortar call centre.

Please read our Environmental Policy for further information.

If you require assistance with your call centre project please call us on 0845 481 8187

or email contactus@virtualofficemedia.com to discuss your requirements in detail. Make sure you follow us on Facebook and Twitter to stay up to date with the latest news and views from VirtualOfficeMedia.